This Privacy Policy explains how ratu188 ("the Operator", "we", "us", "our") collects, uses, stores, and discloses personal data obtained from players and visitors on the ratu188 Platform. By using our services, you acknowledge that you have read and understood this Policy.
Last updated: 12 June 2026The data controller responsible for the personal information processed in connection with the ratu188 Platform is the Operator licensed under applicable international gaming authority regulations. For all data-related enquiries, including subject access requests, you may contact our Data Protection Officer at: [email protected]
ratu188 is committed to handling your personal data responsibly and in compliance with applicable data protection legislation. This Policy reflects our obligations under the licensing framework governing our operations and our genuine commitment to the privacy of our Malaysian players, whether they are based in Kuala Lumpur, Penang, Johor Bahru, or elsewhere across Malaysia.
Depending on how you interact with ratu188, we may collect the following categories of personal data:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad or passport number, selfie or ID photograph |
| Contact Data | Email address, Malaysian mobile phone number, residential address |
| Financial Data | Bank account details, Touch n Go eWallet ID, Boost account reference, transaction history, deposit and withdrawal records |
| Account Data | Username, encrypted password, account creation date, account status, bonus history |
| Gaming Activity Data | Game sessions, bet amounts, wagering history, win/loss records, session duration |
| Technical Data | IP address, device type, browser version, operating system, login timestamps, session tokens |
| Communications Data | Live chat transcripts, support ticket content, email correspondence with ratu188 |
We do not collect special category data (such as health data, racial or ethnic origin, or political opinions) except where strictly necessary for responsible gaming assessments or where required by our licensing obligations.
ratu188 collects personal data through the following means:
ratu188 processes your personal data for the following purposes:
ratu188 relies on the following legal bases when processing your personal data:
ratu188 does not sell, rent, or trade your personal data. We may share your data with the following categories of recipient where lawfully permitted:
Some of ratu188's service providers and game studios are located outside Malaysia. Where your personal data is transferred to a country that does not provide an equivalent level of data protection, ratu188 will implement appropriate safeguards — such as standard contractual clauses approved by the relevant supervisory authority — to ensure your data remains protected to a standard consistent with this Policy.
ratu188 retains personal data only for as long as necessary to fulfil the purposes set out in this Policy, unless a longer retention period is required by law. In practice:
Following the expiry of the applicable retention period, your data will be securely deleted or anonymised.
ratu188 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies we use include:
You can manage your cookie preferences through your browser settings. Note that disabling certain categories of cookies may affect Platform functionality.
Subject to applicable law and our licensing obligations, you have the following rights in relation to your personal data held by ratu188:
To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond to verified requests within 30 days. We may need to verify your identity before processing your request.
The ratu188 Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will delete that data immediately and close the associated account. If you believe a person under 21 has registered on ratu188, please notify us at [email protected] without delay.
ratu188 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
Despite these measures, no data transmission over the internet is completely secure. While ratu188 takes every reasonable precaution to protect your data, we cannot guarantee absolute security. You should keep your ratu188 login credentials confidential and notify us immediately if you suspect unauthorised account access.
The ratu188 Platform may contain references to game studios and payment providers. ratu188 is not responsible for the privacy practices of any third-party organisation. This Privacy Policy applies solely to data collected through the ratu188 Platform.
ratu188 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or business operations. Material changes will be communicated to registered users via their registered email address or through a prominent notice on the Platform before the changes take effect. The "Last updated" date at the top of this page will reflect the date of the most recent revision. Your continued use of ratu188 following the effective date of any change constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or complaints about this Privacy Policy or about how ratu188 processes your personal data, please contact our Data Protection Officer:
Email: [email protected]
Live Chat: Available 24/7 via the ratu188 Platform
Response time: Within 48 hours for general enquiries; within 30 days for formal subject access requests.
If you are not satisfied with our response to a data protection complaint, you may have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.
Six commitments that underpin how we handle Malaysian player data
All data transmitted between your device and ratu188 is protected by SSL/TLS encryption. Sensitive credentials are stored encrypted at rest. Your MYR transactions are handled through certified payment channels.
ratu188 never sells, rents, or trades your personal data to third parties for their own marketing. Your information is used exclusively to operate and improve the services you have signed up for.
You can access, correct, delete, or export your ratu188 data at any time by contacting our Data Protection Officer. We respond to verified subject access requests within 30 days as required by applicable standards.
ratu188 keeps your data only as long as legally required — typically five years for transaction records under AML rules. Once the retention period expires, your data is securely deleted or anonymised.
ratu188 operates under international gaming authority licensing that mandates strict KYC, AML, and data protection standards. Your account data is handled in accordance with enforceable regulatory requirements.
Our Data Protection Officer and customer support team are reachable around the clock via live chat on the ratu188 Platform. Privacy concerns are treated as priority enquiries and acknowledged within 48 hours.
Thousands of Malaysian players across Kuala Lumpur, Penang, and Johor Bahru trust ratu188 with their gaming experience and their personal data. Join them and enjoy slots, live casino, sportsbook, and same-day MYR payouts on a platform that takes privacy as seriously as it takes entertainment.
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